PLEASE NOTE - Items Purchased online using AFTERPAY can be returned for a refund, however, the 'AFTERPAY MERCHANT FEE' (6.8%) Will be deducted from the refund amount.
PLEASE NOTE - Items purchased over $150 (Free shipping) - If returned for refund the flat rate shipping cost of $10 will be deducted from the refund amount.
ALL FULL-PRICED ITEMS CAN BE RETURNED FOR A REFUND/EXCHANGE/CREDIT WITHIN 15 DAYS PROVIDING THEY ARE IN ORIGINAL CONDITION.
Our policy lasts 15 days. If 15 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Gift Cards and Sale Items will not be eligible for return.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are other reasons an item may not be eligible for return:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or
Any item that is returned more than 30 days after delivery will not be eligible.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us on (07) 54 702 641, alternatively send us an email at email@example.com and send your item to: 110 Poinciana Avenue Tewantin Queensland AU 4565.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 110 Poinciana Avenue Tewantin Queensland AU 4565
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.